FAQ

What products do you offer?

We offer a wide range of trendy and high-quality fashion items including Jeans Wear, Dresses, Fashion Tops, Bottoms, Jackets and Vests, Jumpsuits and Rompers, Hats, Fitness Line, Logomania, and more for both men and women.

Are your products true to size?

Our products are designed to fit true to size. However, we recommend checking the size guide available on each product page for accurate measurements to ensure the best fit.

Do you have a men’s collection?

Yes! We have a dedicated Men’s Collection featuring a variety of styles including jeans, jackets, tops, and more.

Where do you ship?

We ship globally! However, we are unable to deliver to a few remote areas in Asia and other isolated regions. If you are unsure about delivery to your location, please contact us.

What shipping options do you offer?

We offer two convenient shipping methods:
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivered within 10-15 days after shipping.
– Free Shipping: For orders over $50, shipped via EMS. Delivered within 15-25 days after shipping.

How long does order processing take?

After you place your order, our team takes 1-2 business days to process it (including picking and packing your items) before it is shipped.

Can I track my order?

Yes! Once your order is shipped, you will receive a confirmation email with a tracking number so you can monitor your package’s journey.

What is your return policy?

We offer a 15-day return policy from the date you receive your item. The item must be unused, in its original packaging, and with tags attached.

How do I initiate a return or exchange?

Please contact our customer service team at [email protected] within 15 days of receiving your order. We will guide you through the process.

Who pays for return shipping?

The customer is responsible for the return shipping costs unless the item received was defective or incorrect.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure checkout.

Are there any hidden fees?

No! The price you see at checkout is the price you pay. The only additional cost is the $12.95 standard shipping fee if your order is under $50. All taxes and duties are included in the product price.

How do I create an account?

You can create an account during the checkout process by providing your email address and setting a password. This will allow you to track orders and save your details for future purchases.

I forgot my password. What should I do?

Click on the “Forgot Password” link on the login page. Enter your email address, and we will send you a link to reset your password.

How can I contact customer service?

For any questions or concerns not addressed in this FAQ, please email us at [email protected]. Our team is here to help!

What is your company address?

Pit Bull Jeans Sales
5125 North 58th Avenue
Glendale, US 85301